Shipping & Returns

Shipping & Returns

 

Shipping Information

SHIPPING

All orders are processed within 1-3 days. Orders take 3-7 business days from shipment date to be delivered. 

Artisanal Design Co. offers the following shipping processes:

  • In-store Pickup: No charge

  • Flat Rate Shipment within Canada and US only on all orders under $100 CAD: Transit 3 - 7 Business Days $10 CAD

  • *FREE Shipping within Canada and the US only on all orders over $100 CAD : No charge, Use code FREE100 at checkout to redeem

  • Please contact us here, and we will do our best to quote your shipment if you require your package within a shorter time period. We will do our best to provide you with the best rate we can from our shipping providers.

Please make sure the address we are shipping to is a secure address. If packages are stolen we will try our best to help but we are not responsible for any lost or stolen packages. 

ONLINE RETURNS

We do not provide returns for online purchases, unless the item is damaged during shipping.

If the item is damaged, please take a photo of the damaged item and contact us to provide return or replacement instructions.

STORE RETURNS

Within 10 days of purchase, in original/non damaged condition, for store credit.